When the cancellation becomes effective, your users lose access to their data. If you explicitly delete a subscription, then it skips the Expired and Disabled states and the SharePoint Online data and content, including OneDrive, is deleted immediately. If you're unable to cancel your subscription, contact support for help. This prevents you from being charged again for your subscription, and lets you keep your access to your products and services for the remainder of your subscription. If you can’t reduce the number of licenses, turn off recurring billing.
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Reduce the number of licenses to 25 or fewer and then use the steps below to cancel. Use the steps below to cancel your trial or paid subscription online in the Microsoft 365 admin center. The following table explains what steps you can take, based on your number of licenses. The steps to cancel your trial or paid subscription depend on the number of licenses in your subscription. The amount is either credited towards your next invoice or returned to you in the next billing cycle. If you cancel after you start or renew your subscription, you receive a prorated credit or refund.
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If more than 72 hours have passed, turn off recurring billing. If you need to cancel within 72 hours after the start or renewal of your subscription, go to Steps to cancel your subscription later in this article.
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If you cancel during this limited time window, the prorated amount is either credited towards your next invoice or returned to you in the next billing cycle. You can only cancel and receive a prorated credit or refund if you cancel within 72 hours after the start or renewal of your subscription. Before you continue, determine if you have a billing profile.